Returns & Exchanges

At House of EM5, we want you to be completely satisfied with your fragrance experience; however, due to the personal nature of our products, we offer a 14-day window for returns on unused and sealed items.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and a photo of the product's original seal intact.

2

Approval and Shipping

Once your return is approved, securely package the item and ship it back to our warehouse using a trackable courier service.

3

Quality Inspection

Our quality control team will inspect the returned fragrance to ensure the packaging is unopened and the product is in its original condition.

4

Refund Processing

After a successful inspection, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing